Our Policies
Please review our booking terms, cancellation arrangements and information about how we handle your personal data.
Terms and Conditions
Last updated: 21st October 2026
1. About Bali Bagus Tours
Bali Bagus Tours provides a private-driver day-trip service in Bali and selected surrounding destinations.
The contracting party is Yuda Ardiansyah, operating as Bali Bagus Tours.
Contact: yudha@balibagustours.com
2. Bookings and Payment
Booking requests are submitted through our booking form. We will contact you by email with the relevant booking details and payment instructions.
A booking is secured only after the required payment has been received. Submitting a booking request does not guarantee availability or confirm a booking.
Available payment methods and currencies will be communicated through the payment instructions provided for your booking.
3. Pricing
Unless stated otherwise on the relevant tour or regional page, prices are charged per vehicle and booking, not per passenger.
The Java and West Bali tour uses per-person pricing. The applicable pricing basis and total price will be shown for the relevant tour.
The number of passengers must remain within the stated capacity for the selected vehicle or booking. Unless upon special request through your booking request.
4. Tours and Itineraries
Tour itineraries can be discussed with your driver. Activities and stops should be discussed and confirmed with the driver before the trip.
The order of stops may change to accommodate conditions during the day, including traffic and weather.
Activities provided by third parties may have their own availability, prices, entry requirements and cancellation arrangements. These should be confirmed before the activity is undertaken.
5. Weather and Unexpected Disruptions
Weather, traffic, road conditions and activity closures may affect an itinerary. Where reasonably possible, the driver will adapt the route or activities to suit the conditions.
The agreed tour price does not automatically change when the itinerary is adjusted. Refunds or other arrangements for a tour that cannot proceed will be handled in accordance with the applicable circumstances and our cancellation policy.
6. Customer Responsibilities
Customers are responsible for providing accurate booking and contact details, being ready at the agreed pickup location and time, and communicating relevant changes or delays as soon as possible.
Customers should follow reasonable safety instructions from their driver and the requirements of any third-party activity provider.
7. Driver Availability
If Bali Bagus Tours cannot supply the originally arranged driver, we will attempt to provide a replacement. If no replacement can be supplied, a full refund of the payment received for the affected booking will be provided.
8. Cancellations
Customer cancellations and rescheduling are subject to our Cancellation Policy, which forms part of these terms.
9. Contact
For questions about a booking or these terms, contact yudha@balibagustours.com or contact us through our official WhatsApp channel.
WhatsApp contact: +62 819-5881-0916
Cancellation and Rescheduling Policy
Last updated: 21st October 2026
1. Customer Cancellations
If you need to cancel your booking, contact Bali Bagus Tours as soon as possible using the email address or WhatsApp contact provided for your booking, or found on our website.
Refund arrangements for cancellations are as follows:
- 14 days or more before the tour: 100% refund.
- 4–13 days before the tour: 50% refund.
- Within 3 days of the tour: No refund.
2. Rescheduling
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Rescheduling is subject to availability and is treated as a new booking and follows the surcharge rules that follow:
- 14 days or more before the tour: Free Rescheduling.
- 4–13 days before the tour: Incurs a 50% surcharge on the price of the new booking.
- Within 3 days of the tour: Requires a new booking at 100% of the price of the new booking.
3. Late Arrivals and No-Shows
Customers should contact their driver as soon as possible if they expect to be late.
If a customer does not provide prior contact of delays. The driver will wait for a maximum of 1 hour before the booking is deemed a no-show. No refunds will be provided for no-shows.
4. Driver Unavailability
If Bali Bagus Tours cannot supply the arranged driver, we will attempt to arrange a replacement. If no replacement is available, the customer will receive a full refund of the payment received for the affected booking.
5. Weather and Other Disruptions
Where weather, traffic or other conditions affect the itinerary, the driver may adapt the plan where reasonably possible.
For cancellation enquiries, contact yudha@balibagustours.com.
Privacy Policy
Last updated: 21st October 2026
1. Information We Collect
When you submit a booking request, we collect information such as your name, email address, phone number and booking details.
2. How We Use Your Information
We use this information to respond to enquiries, process booking requests, communicate tour details, coordinate services and manage payment arrangements.
3. How Information Is Handled
Booking information is collected through Tally and handled through email as part of our booking process.
4. Storage and Retention
We take reasonable steps to protect personal information against unauthorised access, loss or misuse.
5. Your Privacy Rights
Depending on the applicable law, you may have rights to request access to, correction of or deletion of your personal information, subject to applicable legal requirements.
To make a privacy-related request, contact yudha@balibagustours.com.
6. Changes to This Policy
This policy may be updated when our data-handling practices or applicable requirements change. The latest version will be published on this page.
Cookie Policy
Last updated: 21st October 2026
1. What Are Cookies?
Cookies are small files that websites can store in your browser. Websites and embedded services may also use similar technologies to remember settings, support functionality or collect information about website use.
2. How We Use Cookies
We do not currently use any analytics, advertising or tracking cookies.
3. Managing Cookies
You can generally review, restrict or delete cookies through your browser settings. Some website or embedded-service features may not function as intended if certain technologies are blocked.
4. Contact
For questions about this policy, contact yudha@balibagustours.com.